Lanka ORIX Information Technology Services Ltd (LOLC Tech), a subsidiary of the LOLC Group, was recently certified against the ISO/ IEC 20000:2011 standard, covering services rendered through its Service Desk. In this regard, LOLC Tech is conferred the rare distinction of being the first and only institution predominantly serving the banking and financial service sector to have the ISO 20000:2011 certificate.

In addition, LOLC Tech is already ISO/ IEC 27001: 2005 and ISO 9001: 2008 certified and with this recent achievement, the Company joins an elite and exclusive group of few institutions to have all three certificates in good standing – an achievement which is the first of its kind in Sri Lanka.

ISO/IEC 20000 is the first international standard for IT service management. It was developed in 2005, by ISO/IEC JTC1 SC7 and revised in 2011. It is based on and intended to supersede the earlier BS 15000 that was developed by the BSI Group. ISO/IEC 20000, like its BS 15000 predecessor, was originally developed to reflect best practice guidance contained within the ITIL (Information Technology Infrastructure Library) framework, although it equally supports other IT service management frameworks and approaches including Microsoft Operations Framework and components of ISACA’s COBIT framework.

“This achievement shows our continuous commitment to standardization, service delivery and management, assurance to quality, due diligence and risk mitigation whilst benchmarking against the world’s best”, said Conrad Dias, Managing Director/CEO of LOLC Tech.

In addition, Parakum Pathirana, Principal Consultant said; “The ISO Management System gives the ability to have flexible and measurable objectives, actionable conversations and continues improvement. Combined, these three management systems provide a holistic approach to information assurance and information security”.